We strive to provide a seamless and efficient shipping experience for our customers. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.
Shipping Methods and Delivery Times:
We offer free standard shipping on all orders.
Order Processing Time:
Orders are typically processed within 1-2 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information.
Order Deliver Time:
Orders are typically deliver within 6-7 business days. Once your order is out for delivery, you will receive a confirmation email with tracking information.
Tracking and Order Status:
You can track the status of your order by visiting the "Order Tracking" page on our website. Please allow up to 24 hours for the tracking information to become available after your order has been shipped. If you have any questions or concerns about your order, feel free to contact our customer support team.
Returns and Exchanges:
We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, please refer to our Returns and Exchanges page for detailed instructions. Please note that shipping costs for returns/exchanges are the responsibility of the customer, unless the return is due to a product defect or an error on our part.
Lost or Damaged Shipments:
In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to investigate and resolve the issue promptly. Please provide any relevant details and photographs if possible.
Customer Support:
If you have any questions or need assistance regarding our shipping policy or any other inquiries, our friendly customer support team is ready to help. You can reach us via email at support@lorexen.com